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L&W introduces ITRAC
 — (Investigation Case Management Software) for Windows
How it will work for you . . .
Our custom designed case management system is a Relational Database that keeps track of all of your important case information. ITrac doesn't just store information, it puts it to use. Contact and customer files are related to cases, cases are related to billing, video clips are related to cases, and so on.
ITrac has enabled us to spend less time doing administrative work, so we can spend more time doing the jobs that make money!
For Your Customers:
- Contact Management - Examiners and other contacts
- Standard rates for specific types of work and investigations
- Specific rates specially negotiated with certain customers
- Examiner Specific and Company-Wide case handling instructions
- Investigation case history
- Billing and payment history
- Accounts receivable tracking
- Unlimited notes and attached document storage for each customer
- Optional Internet package allows your customers to see case status on the Internet
For Your Investigation Cases:
- Contact management - examiners, claimants, attorneys, physicians, related parties
- Due dates
- Case details
- Customer requested actions - an unlimited number of actions may be created against each assignment.
- Case-specific handling instructions
- Create invoices based on customer requested actions
- Multiple invoices may be created for each assignment and/or action item
- Billing and payment history
- Unlimited notes and attached document storage for each case
- Video clip tracking and storage
- Assignment extension logging
For Your Investigators:
- Time scheduling and tracking
- Expense tracking and bill-back to customer
- Unlimited notes and attached document storage for each employee
- Pay rate and burdened cost (tied in to investigation hours and costs)
- Print or Email investigation assignment sheets with all of the pertinent case details
- Investigators can connect to the database using a phone line or Internet connection from anywhere!
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